Frequently Asked Questions.
We want to help customers find quick answers to some of the most common questions we hear so we made this FAQ page for your convenience. If you have a question you would like to ask us directly, please send us an email or give us a call. We would love to hear from you.
How long will it take for my medical supplies to arrive?
Most orders ship via FedEx ground within 24 to 48 hours from the time your order is placed. Some medical equipment items take longer to ship, especially if the medical equipment is considered oversized and needs to be shipped on a freight truck. Freight orders usually take between 2-5 days to ship. Once the medical equipment has shipped and is in route to your location, it generally takes about 3 to 5 business days to be delivered.
What is the cost of shipping?
All shipping charges are calculated based on the rates provided by FedEx and UPS. Some oversized medical equipment items must be shipped on a freight truck. These orders require a freight quote in order to know the actual cost of shipping. All freight quotes will be emailed after the order has been placed. You may request a freight quote in advance by filling out our quote form at the link below.
Will you send me a tracking number?
Yes, we will send you a tracking number so you can track the progress of your medical equipment order. The tracking number will be sent to the email address provided on the order.
Do you ship internationally?
Yes, we ship Internationally using Bongo as our carrier of choice. International customers are welcome to order from our medical supply website. International ordering is easy and can be done by simply going through our shopping cart.
How can I place an order?
We offer thousands of medical supplies, and medical equipment products that can be ordered through our website or by calling us at 800-288-5954. You may also fax your order of medical supplies or medical equipment to (561) 537-5744.
What forms of payment do you accept?
We accept all major credit cards or check payments.
Do you accept purchase orders?
We do not accept purchase orders with credit terms, however, you may send us your purchase order for medical equipment with a check or credit card and we will process the order.
I ordered the wrong item. Can I have the order changed?
You may request that we change your order, but the request must be submitted before the medical supplies have been shipped. Otherwise, you will need to process a return through our return form located at the link below. All changes to orders must be sent to us in writing.